The Reception and Patient Relationship Management Department is the first point of contact for every visitor to the clinic and plays an important role in shaping the patient's initial experience. This department is responsible for accurate information recording, creating treatment files, scheduling sessions, and initially answering patient questions so that the treatment process begins with order and transparency from the very start.
The CRM system in this department enables continuous patient status tracking, periodic visit reminders, coordination of subsequent sessions, and recording of communication history. This regular follow-up ensures treatments are performed on time and reduces the likelihood of interruptions or oversights in the treatment process.
Department Services
- Creating a complete medical and treatment file for the patient
- Scheduling and managing treatment appointments
- Initial response to treatment and administrative questions
- Visit reminders and post-treatment status follow-up
A precise reception and CRM system reduces patient stress, brings more order to the treatment plan, and increases the quality of communication between the patient and the treatment team.
Frequently Asked Questions
Yes, with prior coordination with reception, session times can be rescheduled.
Yes, the patient's condition is tracked after treatment through the CRM system and periodic visits are reminded.